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FAQ · Powered by Claude

AI automation, answered plainly.

Everything UK business owners ask before working with us — cost, the systems, Claude, timelines and guarantees. If your question isn’t here, email sales@helixlondon.co.uk and we’ll answer it.

Powered by Claude AI — the intelligence behind every HELIX system
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In short: HELIX builds and fully manages AI systems for UK businesses from £999 + £299/mo to £9,999 + £899/mo. One-time build fee, monthly management, no long contracts, 7-day money-back, powered by Claude AI. Below, the detail — grouped by topic.

About HELIX London

What does HELIX London do?

HELIX London builds and fully manages done-for-you AI growth systems for UK businesses, powered by Claude AI. We handle lead capture, an AI receptionist, sales follow-up, bookings, customer support, admin and outbound — so your business grows without you hiring more staff. We sell complete systems, not tools, and we run them for you.

Who is HELIX for?

Small and growing UK businesses that are losing time to repetitive work or losing leads they can’t follow up fast enough. If you want AI to help you handle more without adding headcount, you’re who we build for — from trades and salons to clinics, agencies, property businesses and professional services.

Where are you based and who do you work with?

We’re based in London and work with businesses across the UK. Everything is delivered remotely and email-first, so location is never a barrier.

Why is everything email-first — do you have a phone number?

We run deliberately lean and email-first so every enquiry is tracked, answered properly and never lost on a missed call. The fastest way to reach us is sales@helixlondon.co.uk or by booking a free consultation.

Pricing & billing

How much does a HELIX system cost?

Systems run from £999 to build plus £299 per month to manage (IGNITE), up to £9,999 plus £899 per month for full AI operations (AUTOPILOT). You pay a one-time build fee, then a monthly management fee that covers everything — with no long contracts and a 7-day money-back guarantee.

Is the build fee really one-time?

Yes. The build fee covers designing, building, testing and launching your system. After that you only pay the monthly management fee, which keeps the system running, monitored and improving. There are no surprise re-build charges.

What does the monthly fee cover?

Hosting, monitoring, optimisation, the Claude AI agents, your included AI Employees and ongoing changes. You don’t pay extra to keep the system live and getting better — that’s the management fee’s job.

Are there any hidden costs?

No. The build fee and monthly fee are published on our pricing page. Optional add-on AI Employees are priced per month, and bundling three or more saves 15%. No setup surprises, no long contracts.

Do you have a contract or lock-in?

No long contracts. The monthly management is rolling and you can cancel anytime. We’d rather earn the next month than trap you in a 12-month term.

What’s your refund policy?

Every system carries a 7-day money-back guarantee. If it’s not right for you in the first week, you get your money back.

The systems

What are the four systems?

IGNITE (Lead Capture & Reactivation, £999 + £299/mo), GROW (Sales Engine, £2,499 + £499/mo), SCALE (Growth Operations, £4,999 + £699/mo) and AUTOPILOT (Full AI Operations, £9,999 + £899/mo). Each builds on the one before it.

Which system is right for me?

If you’re losing leads, start with IGNITE. If you want a full sales engine, GROW. If you want operations automated across the business, SCALE. If you want AI running the lot, AUTOPILOT. Book a free consultation and we’ll recommend the tier that fits — never the most expensive one by default.

Can I upgrade later?

Yes. Most clients start with the tier that solves their most painful problem and upgrade as they grow. You can also add individual AI Employees at any time without changing tier.

What’s an “AI Employee”?

An AI Employee is a managed agent that does one job well — answering the phone, handling admin, writing content, following up leads, running outbound, resolving support, and so on. Each is built, trained and managed by HELIX, and you can add them from £69–£199/mo.

Claude & the technology

What is Claude and why does HELIX use it?

Claude is the AI model from Anthropic that powers the intelligence in every HELIX system — understanding enquiries, writing replies, summarising information and making sensible decisions. We use it because it’s reliable, safe and genuinely good at real business language and judgement.

Is Claude good for business automation?

Yes — for the language-and-judgement work that older automation couldn’t handle: reading an enquiry, drafting a human-sounding reply, summarising a document, qualifying a lead. We pair it with solid systems so it runs dependably, not just impressively in a demo.

Is my data safe?

Your system runs on managed, reputable infrastructure and your business data is used to serve your business, not sold on. We’ll talk you through exactly how data flows in your build before anything goes live.

Do I need any technical skill to use it?

None. We build, launch and manage everything. You get one simple dashboard — no software to learn and no maintenance to do.

Process & delivery

How does it work, start to finish?

Book a free 20-minute consultation, we recommend a system, we build and test it for you, then we launch it and manage it from there. You don’t configure anything — it’s genuinely done-for-you.

How long until it’s live?

Most systems go live in days, not weeks — the exact timeline depends on scope. Simpler lead-capture builds are fastest; full operations builds with custom integrations take a little longer. We’ll give you a realistic date before you commit.

Will it work with the tools I already use?

In most cases, yes. We connect to common CRMs, calendars, phone systems, payment tools and inboxes. Custom integrations are scoped and priced upfront.

What do you need from me to build it?

A short consultation, access to the relevant accounts, and your input on tone and priorities. After that we do the heavy lifting and check in for sign-off.

HELIX Academy & courses

What is HELIX Academy?

HELIX Academy teaches business owners and their teams how to actually use Claude AI to save time and scale — from a free beginner course to paid individual and team programmes. It’s the learn-it-yourself side of HELIX, alongside our done-for-you systems.

Is there a free course?

Yes. There’s a free beginner course that takes you from zero to your first real wins with Claude. Paid tiers (£99 for individuals, £499 for a whole team) go deeper into workflows, prompting and building your own AI operating system.

Should I do a course or buy a system?

If you want to learn and do it yourself, start with the Academy. If you’d rather we build and run it for you, choose a system. Many owners do the free course first, then hand the heavy lifting to us.

Getting started

How do I get started?

Book a free 20-minute consultation or email sales@helixlondon.co.uk. We’ll understand your business, recommend the right system and show you the result before you spend anything.

Is the consultation really free?

Yes — 20 minutes, no pressure, no obligation. You’ll leave with a clear recommendation whether or not you work with us.

Still deciding?

Ask us anything — free, no pressure.

Book a free 20-minute consultation. We’ll answer your questions and recommend the right system for your business.

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